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FAQ2020-09-04T14:20:43+00:00

FAQs

Hire

What documents do I need for hiring equipment?2020-06-11T17:42:10+00:00

We require photographic ID in the form of a UK driving licence OR UK passport which we will take copies and retain. We also require 2 forms proving your home address. These can be a utility bill, council tax bill, HMRC document, bank statement that is not more than 2 months old. If this is not provided then the hire can not be released. These copies will be destroyed once the equipment is returned and checked.

What is the shortest and longest hire period?2020-06-11T17:14:34+00:00

The minimum hire charge is 24 hrs and there is no timescale for the length a hire can be. The longer a hire is for the daily hire rate would be reduced. Contact us with the dates and we will come back with a quote.

Damage, theft or loss of equipment while on hire2020-06-11T17:10:37+00:00

You as the hirer are responsible for any damage, loss or theft of equipment and liable for replacement or repair costs.

What is the cancellation policy?2020-06-11T17:09:35+00:00

If a hire is cancelled within 7 days before the event then 50% of fee is payable, within 48 hours 100% of the hire fee is payable.

Do you take a deposit?2020-06-11T17:06:26+00:00

Yes, when you book your hire we require a 25% non refundable deposit to secure the booking. The remaining balance is due on the day of hire unless you have a credit account with us.

Do you offer delivery?2020-06-11T17:04:08+00:00

yes, If you need us to deliver then there would be a charge to cover travel costs. This is offered at your time of enquiry and we would simply need the address and timings to calculate delivery charge.

Can I collect the hire from your warehouse?2020-06-11T17:02:16+00:00

Yes, collections are usually Mon-Fri 10am-6pm and Sat 10am-1pm however we can can arrange alternative times so simply ask when enquiring.

Does the equipment come with instructions?2020-06-11T17:01:11+00:00

Some items do however the majority do not, however we have provided links on the product pages to download the manuals or there is a Youtube video to help. If any of the equipment on hire is too complicated for an untrained person then we would normally not hire the equipment without an technician.

I dont know what I need. Can you advise?2020-06-11T16:57:02+00:00

Yes of course. We are here to help and give you our professional opinion and advise. Give us a call or email at any time on 0141 611 5523 or enquires@audiocp.com

Is all the equipment PAT tested and certificate provided?2020-06-11T16:55:29+00:00

Yes all our equipment is PAT tested yearly. If a venue you are using requires you to produce a PAT certificate for the equipment we can provide this for you at a charge of £6 inc-vat. We would provide you with a digital PDF version and printed off when collecting the hire. This needs to be ask for in advance of the hire date.

Do you provide cables with the hires?2020-06-11T16:53:09+00:00

Yes as part of the equipment hire cost we would provide the cables required that are classed as accessories. Additional cables would be chargeable.

Can you set up the equipment for me?2020-06-11T16:51:27+00:00

Yes we can deliver and set up any equipment that you have hired at an additional cost.

What payment methods do you take?2020-06-11T16:50:44+00:00

We accept all major debit and credit cards, Apple pay or bank transfer or pay hire invoices online through our payment portal

Does radio mic hire come with CH38 licence?2020-06-11T16:18:25+00:00

Yes, when you hire from us we can provide you with the CH38 licence if required by the venue. This covers up to 12 units at no additional charge. If you have more than this we can get additional licences from Ofcom at an additional charge which depends on the location and how many additional radio mics are required.

what is a days hire?2020-06-11T17:25:10+00:00

1 Day hires are required to be returned the following day between 10am-1pm. For example if you collect on a Friday at 12pm then the hire would be due to be returned on the Saturday between 10am-1pm however we can be flexible depending if that equipment is going back out on the hire that day.

Sales

Does used/ex-rental sales come with a warranty?2020-06-11T16:49:12+00:00

Yes, all used/ex-rental sales come with at least a 30 day warranty depending on the item.

What are the delivery options?2020-06-11T16:47:53+00:00

We offer next day delivery, standard 2-3 days deliver or collection from our unit in Glasgow city centre. We also offer pallet deliveries depending on the size of order.

If you do not have an item in stock how long until avaible?2020-06-11T16:46:09+00:00

Some brands are located in the UK so we can usually get the item the following day if ordered before 2pm. Some brands are located in mainland Europe and takes approx 3 working days.

Can I collect from your warehouse or do I need delivery?2020-06-11T16:45:03+00:00

We offer both options. If you choice for us to deliver then there would be a charge to cover travel costs. This is offered at your time of enquiry and we would simply need the address and timings to calculate delivery charge. If you are looking to collect the hire then this is usually between 10am-6pm Mon -Fri and 10am-1pm on Saturdays.

Do you offer technical assistance after purchase?2020-06-11T16:37:00+00:00

If you have any technical questions after purchase then simply give us a call or when collecting your purchase ask away.

Installations

Will you do a site visit?2020-06-11T17:12:40+00:00

Yes, we would visit the venue to discuss requirements and assess the venue for the quote.

Does the installation come with a warranty?2020-06-11T16:41:42+00:00

Yes, the installation will come with a 12 month warranty from faults including the equipments standard manufactures warranty.

Do you offer training after the installation?2020-06-11T16:38:03+00:00

Yes, as part of the the installation quote we will include training of how to use the equipment.

Do you provide RAMS and other install documentation?2020-06-11T16:16:03+00:00

Yes, simply mention this is required at the initial site visit or meeting.

Do you offer ongoing maintenance?2020-06-11T16:15:32+00:00

Yes, depending on the installation we will offer monthly, quarterly or yearly maintenance schedule. This is different for each installation and can be discussed at the time of quoting.

Events Outdoors

Do you come and do a site visit?2020-06-11T17:11:20+00:00

Yes, we could come and do a site visit to access the location and requirements.

Do you provide power to site?2020-06-11T16:14:32+00:00

If there is no power onsite then we can provide a generator to power our equipment at additional cost.

What if the event is cancelled due to bad weather?2020-06-11T16:13:43+00:00

If the event is outdoors and cancelled within 7 days of the event 50% of the payment would be due, 48hrs of the event then full payment for the hire would be due. I

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